配送ポリシー

Order Processing

Orders are normally prepared and dispatched within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day. During launches, promotions or holiday periods, processing may take slightly longer.

Shipping Services

Vallier Crystal ships worldwide to destinations available at checkout. Standard tracked delivery generally takes 5–14 business days after dispatch. Express tracked delivery generally takes 3–7 business days after dispatch. Delivery estimates are not guarantees and may vary because of destination, carrier operations or customs processing.

Standard worldwide shipping is free on orders over USD 150. Shipping charges for orders below USD 150 and all express services are calculated at checkout.

Tracking

When your order has been dispatched, you will receive a shipping confirmation with tracking information. Tracking may take up to 48 hours to update after the parcel is collected.

Duties and Taxes

International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless collected at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

Address Changes and Delivery Issues

Please check your delivery address carefully before placing an order. Email hi@valliercrystal.com as soon as possible if a correction is required. We cannot guarantee an address change after an order has entered processing.

If a parcel is returned because of an incomplete address, refusal or repeated unsuccessful delivery attempts, additional shipping charges may apply before it can be sent again.

Damaged or Missing Orders

If your order arrives damaged, email hi@valliercrystal.com within 48 hours of delivery with your order number and clear photographs of the item, outer packaging and shipping label. If tracking shows delivery but you cannot locate the parcel, contact us and the carrier promptly so an investigation can be opened.