Politique de remboursement

Returns

We accept returns requested within 14 days of delivery. To be eligible, items must be unused, unwashed and in their original condition and packaging.

Before sending anything back, email hi@valliercrystal.com with your order number and the item you wish to return. Returns sent without prior approval may not be accepted.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect. We recommend using a tracked and insured service. Vallier Crystal is not responsible for returns lost or damaged in transit.

Original shipping charges, express delivery charges, duties and taxes are non-refundable unless required by applicable law or the return results from our error.

Damaged, Defective or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 48 hours at hi@valliercrystal.com. Include your order number and clear photographs of the product, outer packaging and shipping label. We will arrange a replacement or refund where appropriate.

Refunds

Once a return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card provider to complete the transaction after the refund is processed.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate requests made within 12 hours, but changes or cancellations cannot be guaranteed after an order has entered processing or been dispatched.

Contact

For return or refund questions, email hi@valliercrystal.com.